Returns & Exchanges

Thank you for shopping with us. We are committed to providing quality products and excellent service, but due to state and local alcohol regulations, all sales of alcoholic beverages are generally considered final.

Returns and exchanges are only accepted under specific circumstances outlined below:

We will exchange or issue a refund for any bottle that arrives with a broken seal, visible contamination, obvious spoilage, or a manufacturer defect. Damaged items must be reported within 48 hours of purchase, with the original receipt and as much of the original product remaining as possible.

Wrong item received. If given the wrong item at point of sale, we will exchange it for the correct item at no additional cost, provided the item is unopened and in its original condition.

Corked or skunked wine/beer.

What CANNOT be returned or exchanged

Change of mind. We do not accept returns or exchanges for products you simply no longer want, dislike the taste of, or purchased in error.

Opened products. Opened bottles are not eligible for return or exchange unless the product is defective, corked, or otherwise unfit for consumption.

No receipt. A valid proof of purchase is required for all returns and exchanges. We are unable to process requests without one. If you fail to present a receipt, you will only get a partial refund at staff’s discretion.